Last updated: May 2026

Terms of Service

1. Acceptance of terms

By accessing the AiFlo website, signing up for a demo, or using the AiFlo platform under a subscription, you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation. If you do not agree, do not use the service.

2. Definitions

• AiFlo - the legal entity registered in Latvia operating the AiFlo platform.
• Service - the AiFlo AI automation platform, marketing website, APIs, and any related software.
• Customer - the organisation that has entered into a paid subscription for the Service.
• User - any individual authorised by a Customer to access the Service.
• Subscription - the paid plan a Customer is on, monthly or annual.
• Confidential Information - non-public information disclosed by either party that a reasonable person would understand to be confidential.

3. Eligibility

• You must be at least 16 years old.
• You must have the legal capacity to enter into a binding agreement.
• You must not be located in, or a national of, any jurisdiction subject to comprehensive trade sanctions or embargoes by the EU, UK, or US.

4. Account and access

You are responsible for keeping your login credentials secure and for all activity that occurs under your account. You must notify us immediately at security@aiflo.app if you suspect any unauthorised access or breach. AiFlo is not liable for losses caused by your failure to safeguard credentials.

5. Use of the Service

You agree to use the Service only for lawful purposes. You will not:

• Use the Service to generate or distribute illegal, defamatory, or infringing content.
• Use AiFlo agents to send unsolicited bulk messages, spam, or unlawful marketing.
• Resell, sublicense, or expose the Service to third parties without our prior written consent.
• Reverse engineer, decompile, or attempt to extract the source code or model weights of the Service.
• Publish benchmarks, performance comparisons, or evaluations of the Service without our prior written consent.

6. AI agents and automation outcomes

AiFlo runs AI agents that produce non-deterministic outputs. Outputs may vary, occasionally contain errors, and should not be treated as final decisions in regulated, safety-critical, or legally binding workflows. Where applicable regulation requires human oversight, you are responsible for keeping a qualified human in the loop. AiFlo does not warrant that any agent output is 100% accurate, complete, or fit for a specific purpose, and you must independently validate outputs in critical workflows.

7. Customer data and ownership

You retain all ownership and intellectual property rights in the data you upload, connect, or otherwise make available to the Service ("Customer Data"). You grant AiFlo a limited, non-exclusive, royalty-free licence to host, process, transmit, and display Customer Data solely as needed to deliver the Service to you.

No-train guarantee. AiFlo does not use Customer Data to train, fine-tune, or otherwise improve foundation models for general use, our own or any third party's, without your explicit written consent.

8. Subscription, billing, and refunds

• Subscriptions are offered on a monthly or annual basis as set out in your order form.
• Subscriptions auto-renew at the end of each billing period unless you cancel at least 7 days before the period ends.
• Fees are non-refundable except where AiFlo materially breaches an SLA, in which case pro-rated service credits or refunds will be issued.
• You are responsible for any taxes, duties, or withholdings applicable in your jurisdiction.

9. Intellectual property

The AiFlo platform, brand, name, logo, documentation, and all derivative improvements remain the exclusive property of AiFlo. Nothing in these Terms transfers any AiFlo intellectual property to you. Conversely, AiFlo claims no ownership over Customer Data, Customer trademarks, or Customer-built workflows assembled on the platform.

10. Confidentiality

Each party agrees to protect the other's Confidential Information using at least the same degree of care it uses for its own confidential information, and never less than reasonable care. Confidentiality obligations under these Terms survive for five (5) years after the end of the relationship.

11. Warranties and disclaimers

The Service is provided on an "as is" and "as available" basis, except for an SLA-defined uptime warranty set out in your order form. To the maximum extent permitted by law, AiFlo disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the maximum extent permitted by law, AiFlo's aggregate liability arising out of or relating to these Terms is limited to the fees you actually paid to AiFlo in the twelve (12) months immediately before the event giving rise to the claim. AiFlo is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunity.

13. Indemnification

The parties agree to mutual indemnification:

• AiFlo will defend you against third-party claims that the Service, as provided by AiFlo and used in accordance with these Terms, infringes that third party's intellectual property rights.
• You will defend AiFlo against third-party claims arising from your misuse of the Service, your Customer Data, or content you cause the Service to generate or send.

14. Termination

Either party may terminate the Subscription for material breach if the breach is not cured within thirty (30) days of written notice. AiFlo may suspend access immediately, without prior notice, in cases of suspected security incidents, breaches of the acceptable-use policy, or non-payment past due dates. On termination, your right to access the Service ends and AiFlo will delete Customer Data in accordance with the retention policy.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Latvia and the European Union. The courts of Riga, Latvia have exclusive jurisdiction, subject to mandatory consumer protection laws of the country in which an EU-based Customer ordinarily resides.

16. Changes to these terms

We may update these Terms from time to time. For material changes, we will provide at least thirty (30) days' written notice to the email address on your account before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. Contact

Legal team: legal@aiflo.app

Mailing address: AiFlo, StartUP House Riga, Lastādijas iela 12-K3, Rīga, LV-1050, Latvia.