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Email Automation

Transform your inbox with AiFlo's AI Email Assistant.

AiFlo reads, classifies and routes every email in real time using Natural Language Processing, extracting intent, priority and context, then handing each message to the right team, CRM or ticketing system.

In one paragraph: AiFlo's AI Email Assistant uses NLP to analyse incoming email, extract the key details, and route to the right department using your predefined rules and learned patterns, so your inbox runs itself, 24/7.

What you get

Four reasons teams retire manual inbox triage.

Built on AiFlo's NLP and integration layer. No model training, no rule-writing, just connect your inbox.

Zero manual effort

AiFlo reads every email, extracts key details and acts, without anyone copying, tagging or forwarding.

Faster response times

Sub-second classification and auto-drafted replies cut average response time from hours to seconds.

Higher accuracy

Confidence-scored classification with a human-handoff threshold, so nothing gets miscategorised silently.

Scalability & integration

Plug into CRMs, helpdesks, ATS and ERP systems out of the box. Scale from 100 to 100,000 emails without changes.

How it works

From inbox to action in four steps.

Same flow whether the email is a customer complaint, a sales inquiry, a job application or a new lead, AiFlo's NLP handles all of them.

  1. 01

    Read & analyse

    NLP parses subject, body, attachments and history, pulling out names, products, dates, amounts and intent.

  2. 02

    Categorise

    AiFlo classifies by intent, priority and context, sales inquiry, complaint, job application, new lead, billing, and more.

  3. 03

    Route

    Predefined rules + past patterns send each email to the right team, the right system, and the right person.

  4. 04

    Act

    Draft a reply, create a ticket, write to the CRM, or trigger a downstream workflow. All logged, all reversible.

  • Customer complaints
  • Sales inquiry routing
  • Job applications · resume extraction
  • New lead capture
Plug & play

Connects to the tools you already use

From Gmail and Outlook to your CRM, helpdesk, and ATS, AiFlo's email assistant writes back to wherever your team lives, no glue code required.

  • Gmail
  • Microsoft 365
  • HubSpot
  • Salesforce
  • Pipedrive
  • Jira Service
  • Zendesk
  • Intercom
  • Greenhouse ATS
  • Notion
  • Slack
  • Zoho
Templates

Start with a proven flow, customize in minutes

Pick a template, plug in your tone and tools, go live the same day.

  • Shared inbox triage

    Reads support@/sales@ and routes every email to the right team with a draft reply attached.

    Use this template
  • Sales inquiry routing

    Classifies inbound deals by region, product, deal size and assigns the right rep in your CRM.

    Use this template
  • Resume extraction to ATS

    Parses every job application, extracts structured candidate data, writes straight into your ATS.

    Use this template
  • Complaint deflection

    Detects unhappy customers, opens a tier-2 ticket with full context, and drafts an empathetic reply.

    Use this template
  • Invoice & AP routing

    Reads PDF invoices from accounts@, extracts totals + line items, and posts to your accounting system.

    Use this template
  • Auto-reply & follow-up

    Drafts personalised replies in your tone, schedules follow-ups, escalates when confidence drops.

    Use this template
Customer outcomes

What teams say after
90 days on AiFlo's email assistant

Real results from real teams running AiFlo across CX, sales, and ops inboxes.

"We were drowning in support@. AiFlo classifies and routes everything, drafts the first reply, and pushes the data into HubSpot. Three FTEs on triage went to zero."

94% auto-routed correctly
J
Jordan Reeves
Operations Lead, Halcyon Group

"Our hiring inbox handled 1,400 applications last quarter without a recruiter touching it. Resumes go straight into Greenhouse with parsed fields and a fit score."

N
Naomi Frias
Head of Talent, Northbeam Labs

"The confidence score is the killer feature. Anything ambiguous gets flagged for a human, so we never have to apologise to a customer for a bad auto-reply."

L
Lena Vogel
Customer Success Lead, Skyline Studio

"AP@ used to be a graveyard. Now AiFlo reads PDF invoices, extracts totals, and posts them to NetSuite. Closing the books is two days faster."

2-day faster month-end
P
Petra Engel
Finance Director, Mercato Foods

"Plugging Gmail and HubSpot took an afternoon. The next morning, the inbox was already classifying and our reps were closing emails instead of organising them."

D
Dani Okafor
RevOps Manager, Voltline

Composite testimonials drawn from AiFlo customer interviews.

FAQ

Email automation, answered.

See how we secure your data, how pricing works, or automate WhatsApp next.

  • What is AI email automation?

    AI email automation uses Natural Language Processing to read, classify and route every incoming email, extracting intent, priority and key details, then handing the email to the right team or system.

  • How does AiFlo's email assistant work?

    AiFlo's NLP layer analyses each email, extracts key details, and routes to the right department using your predefined rules and learned patterns. It connects to your CRM, helpdesk, ATS or ERP.

  • Can AiFlo automate sales inquiry routing?

    Yes. Inbound sales emails are classified by region, product or deal size and pushed to the right rep in your CRM, with a draft reply ready to send.

  • Does AiFlo extract resumes from job applications?

    Yes. AiFlo's email assistant pulls structured data out of attached resumes, name, role, skills, experience, and writes them straight into your ATS.

  • What email providers does AiFlo support?

    Gmail, Microsoft Outlook / Microsoft 365, and any IMAP-compliant inbox. Setup is OAuth-based and takes a few minutes.

  • How accurate is the classification?

    AiFlo runs every email through a confidence score. High-confidence messages auto-route; anything below your threshold is handed to a human, so accuracy improves without surprises.

  • Will AiFlo draft replies automatically?

    Yes. AiFlo can draft personalised replies using your tone-of-voice and context from your CRM, your team approves and sends, or AiFlo sends straight through for low-risk categories.

  • Is email data secure on AiFlo?

    Yes. All inbox data is processed on Microsoft Azure with AES-256 at rest and TLS 1.2 in transit, GDPR-compliant. AiFlo never trains on your customer data. See our security page for the full architecture.

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